I was charged twice for Perplexity Pro in one month, what can I do?

First, check whether you subscribed through the web, iOS, or Android — if you bought via perplexity.ai directly, Perplexity's own support team handles billing; if through iOS or Android, refund disputes must go through Apple or Google respectively.

For a web subscription, gather your account email, both transaction IDs, and payment receipts before contacting support, as these help the team locate and resolve the duplicate charge quickly.

You can reach Perplexity support by emailing them, and if a confirmed double charge is found on a cancelled or erroneous billing, they can remove the billing entry and process a refund.

Refunds typically take 5–7 business days to appear, and you'll receive a confirmation email once initiated.

If support is unresponsive, escalate the matter by submitting a complaint on Xolvie to seek wider attention.