Payeer Shutting Down With Balance Inaccessible

I had an account with Payeer with the number P1092500*** and there was a balance of approximately 15,000 TRX in it. This balance is the result of my hard work over a long period of time. I recently discovered that the Payeer site is shutting down, but I was never informed in advance by email or any other channel, so I did not have the chance to log in and withdraw my money. The last time I accessed my account and saw my balance was about a year ago or slightly less. I tried to contact Payeer support by email, but the email address I found is not working and my messages cannot be delivered. At the moment I have no way to access my funds even though they are still linked to my account. I request a full refund of my balance of 15,000 TRX from my Payeer account and clear information on how and when this refund will be processed. I expect Payeer to take responsibility for informing users properly before shutting down services and to ensure that my money is returned to me.