First, log into your account on the official website and go to the “My Account” or “Subscriptions” section.
There, you will find the option to cancel automatic renewal. It’s important to do this at least 24 hours before the next charge.
Additionally, you can contact customer support by sending an email or filling out the form in the help center.
To avoid future issues:
Review the terms before accepting a free trial.
Check for a confirmation email with plan details.
Verify if the charge appears as “CVOnline” on the bank statement.
Some users have experienced difficulties canceling, so it is recommended to keep screenshots of the process or, if necessary, request a refund through the bank.
❗ If your issue remains unresolved, you can file a complaint on Xolvie. This may help enforce your consumer rights and properly resolve the problem.
Related Complaints
Online CV Unexpectedly Subscribed Me Monthly
I signed up for Online CV because the ad indicated that making one CV would only cost me $0.95. That seemed reasonable to me; I only needed one template for one résumé. But I just checked my credit card and saw that I was charged $20 a month for a subscription! It was never made apparent to me that ...