Nebula Unauthorized Transaction Refund
On 21 August 2026 at around 06:07 in the morning, the Nebula Nicosia application debited my balance in my Bank Rakyat Indonesia (BRI) account without my knowledge or consent. The amount taken was IDR 894,821, which I did not authorize as a subscription, top‑up, or any other transaction. This situation has caused me financial loss and worry because the money disappeared from my account suddenly. I checked the application but I could not find any proper feature or menu inside the Nebula app that would allow me to clearly see, manage, or cancel this transaction, and therefore I have not been able to resolve it directly with them. I kindly request that the full amount of IDR 894,821 debited from my BRI account via Nebula Nicosia on 21 August 2026 at around 06:07 be immediately refunded to my account and that any related subscription or automatic debit linked to my account be cancelled, so that this kind of unauthorized transaction does not happen again.
