Request To Lift the Ban

I have been using the Minichat social media and streaming service and my account was banned more than five months ago with the reason stated as “underage.” The ban was triggered because I accidentally uploaded or used a photo of a child, which was a mistake and does not mean that I am underage or violating any rules in that way. At the time my account was banned, I had an active subscription of 39.99 Riyals. Since the ban, I have not been able to access my account or benefit from the service that I paid for. I request that Minichat review my case, understand that the child’s photo was uploaded by mistake, and reactivate my account. If you decide not to reactivate my account, then I request a refund of the subscription fee for the period during which I have been unable to use the service due to this ban.