MiniChat Account Banned For 330 Hours

I am using MiniChat on iOS and my account has been banned for 330 hours as of today. Since the ban started, I cannot access my account settings or even log out of the app. On the screen it says that my account is banned for “profanity and insults” and it shows my ban ID as 409824925, with a “Remove ban” button. However, I did not do anything special before the ban appeared; I was only hanging out in the app when this sanction was suddenly applied. I would like you to review this penalty in detail and inform me clearly about the reason. If there has been a mistake or an automatic error, I kindly request that my ban be removed and that my access to my account and settings be restored.