MadMuscles locked my account after payment, how can I recover access and my workouts?

If MadMuscles locked your account after payment, first double-check you’re logging in with the correct email or social login you originally used because mismatched credentials can make it look like your workouts disappeared.

If your account truly shows “deactivated” or “cannot be found,” contact MadMuscles Support with your registered email and proof of payment (receipt, transaction ID, date/amount) so they can verify and restore access or explain what happened.

If you were charged but your subscription isn’t active, use the support form or email [email protected] and include payment details to resolve access and request any eligible refund.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.