I recently used LiveScore Bet and won, but now they want extra ID — is this normal or a red flag?

It's standard for LiveScore Bet to request additional ID verification after a win or withdrawal request.

This Know Your Customer (KYC) process is mandated by regulators to prevent fraud and ensure compliance.

You can submit your documents—such as a passport or driver's license and a recent utility bill—via the app under “My Account > Account Verification” or email them to [email protected]. Processing typically takes up to 48 hours.

However, some users have reported issues with the verification process. For instance, complaints on Xolvie highlight delays and difficulties in the verification process.

To avoid such issues, ensure your documents are clear and meet all requirements. If problems persist, contact LiveScore Bet's support via email at [email protected] or through their live chat.

If unresolved, you can escalate the matter to Xolvie to connect with others and find support.