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Umutcan is completely dissatisfied with the result

Litmatch VIP Not Activated After Payment Despite Subscription Showing as Active

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Umutcan
December 07, 2025 3:25 am
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Two days ago, I purchased a membership in the Litmatch app using the mobile payment method, but my VIP status has still not been activated in the app. Even though the payment was successfully processed, VIP does not appear on my account in any way. My subscription page, however, shows that the membership is valid until March 5, 2026.

My account ID is 33449617. I reached out to the support team through the app and provided a screenshot proving my subscription purchase. Despite this, my VIP membership still has not been activated.

I request that the VIP membership I paid for be immediately applied to my account—without delay and in full—taking my subscription period into consideration.

litmatch-vip-not-activated-after-payment-despite-subscription-showing-as-active-1.jpg

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Progress

December 11, 2025 3:16 am

On December 5th, I purchased VIP by paying 499 TL via mobile payment in the Litmeç app. Although the payment was successful and I have screenshots showing that I am VIP until March 5th, 2026, VIP has not been activated on my account in any way.

I have reported the situation multiple times through in-app support, and I was constantly asked for documents and proof. I sent screenshots showing my payment and my VIP period. Despite this, no solution has been provided for days, I have not received a clear response, and I am still not VIP.

My username in Litmeç is “♞Army❖Ƭʜᴇ❖BAŞKAN”. I request that the VIP package I paid for be fully activated on my account for the specified period and that my grievance be resolved as soon as possible.

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