Litmatch IP Banned For No Reason

I have been using Litmatch on my phone and my device was IP banned last year without any clear reason. When I try to log in, I see the message saying that the device I logged in with has been banned and that I should log in with another device. I contacted Litmatch support and explained that I did not violate any rules and that I was banned for no reason, but my access is still blocked. I am unable to use my account on my current phone because of this device/IP ban. I kindly request that my device/IP ban be removed and that my access to Litmatch be restored, or that I am at least given a clear and detailed explanation of the reason for this ban.