When LeoVegas requests a large number of documents to verify your account, the best approach is to get organized so you can complete the process as quickly as possible and avoid delays.
Here are some practical steps:
• Gather the most common documents in advance: a copy of your ID/passport, a selfie holding the document, and a utility bill or bank statement showing your name and address.
• Make sure each file is clear, in color, and uncropped. Blurry or cut-off documents are often rejected and cause delays.
• Upload the files directly from your profile in the verification section of the LeoVegas website/app, avoiding email submissions unless strictly necessary.
• If the system rejects a document, double-check that all the details exactly match those registered in your account (name, address, date of birth).
• Contact support at [email protected] or via live chat, and request that your case be prioritized. Always ask for a ticket number to follow up.
👉 If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
