LeoVegas blocked my account after winning, how can I recover my withheld funds?

When an account at LeoVegas gets blocked after a win, the most important thing is to act quickly and keep everything in writing to recover your withheld funds.

Here are some practical steps to handle it:

• Request a formal explanation: Write to [email protected] including your account number, the date of the block, and the amount withheld. Ask for the exact reason why it was blocked.

• Attach documentation: If you suspect it’s due to verification (KYC), prepare a copy of your ID/passport, proof of address, and the payment method used. Having these ready speeds up the review.

• Use the chat on the website/app: Request a case number and confirm it is recorded. This prevents generic responses.

• Keep all evidence: Save screenshots of your balance, proof of winning bets, and any confirmation emails of plays or withdrawal requests.

👉 If your issue still isn’t resolved, you can file a complaint on Xolvie. This may help ensure your consumer rights are respected and that the problem gets properly solved.