JCEX customer service ignores my emails about lost parcel; how can I escalate it?

If JCEX customer service ignores your emails about a lost parcel, first double-check your tracking status on JCEX’s official site or a global tracker to confirm its latest status before escalating.

If you still get no reply, publicly post your case on social media tagging JCEX to draw attention to your issue.

If that fails, file a complaint with Xolvie to bring attention to the issue and seek compensation for the lost parcel.