If iDrama charged you after you tried to cancel,
Review your cancellation first;
• Check:
– The date and time you attempted to cancel
– Your Apple subscription settings and payment receipt
– The date the additional charge was processed
– Any confirmation, feedback ticket, or email showing your cancellation request
• Confirm:
– You attempted to cancel before the renewal
– The subscription is now actually canceled
– The charge isn't merely a pending authorization
– No additional iDrama subscription remains active
iDrama's App Store listing says subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the billing period ends.
Gather evidence;
• Save screenshots showing:
– Your cancellation attempt
– The post-cancellation charge
– Your subscription status
– Any errors that prevented you from canceling
• Keep:
– Transaction ID
– Payment receipt
– Date of your cancellation attempt
– Charge date and amount
– Previous support conversations
Contact iDrama support;
• Request:
– Immediate cancellation of any remaining subscription
– A refund review for the charge made after your cancellation attempt
– Written confirmation that future charges have stopped
– An explanation of why your cancellation wasn't completed
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
