Hypnozio Terrible Customer Service

I used Hypnosio for around six months and was not satisfied with the service or customer support. After this period, I believed I had cancelled my subscription and stopped using the platform. Recently I discovered that my subscription had not actually been cancelled and that I had been charged for another six‑month period that I do not use and do not intend to use. On the same day I noticed the charge, I contacted Hypnosio and requested a refund. Despite reaching out immediately, my request was refused and I was not even offered a partial solution. I am now being charged for a total of one year for a service I only used during the first six months and deeply regret trying in the first place. I request a full refund of the additional six‑month subscription that I did not knowingly renew and do not use, and I ask for my subscription to be fully cancelled so that I am not charged again in the future.