Complain About Transferring My Coins From Hotbit To Binance

I am writing to report a problem I am having with my Hotbit account and to request access to my funds that are still locked on the platform. I am a user from Nigeria and had previously used Hotbit without issues, including successfully transferring coins from Hotbit to my Trust Wallet. However, since around 22/02/2023, I have not been able to access the Hotbit app or my account at all. Because the app is not accessible, I cannot log in, see my balance, or make any withdrawals. I estimate that I still have almost 30 USD worth of various coins left in my Hotbit account. I do not remember all the exact tokens, but I know that this balance belongs to me and was visible the last time I accessed my account. I have also not been able to find a clear or working support channel or contact method to reach Hotbit and ask about the situation, so I feel completely stuck and worried about losing my funds. I kindly request clear information on how I can access my Hotbit account again or, at the very least, how I can withdraw and transfer my remaining coins to my own wallet. I expect Hotbit to provide a working contact channel and a solution so that I do not permanently lose my money.