Google Pay charged me unexpectedly—how can I get a refund?

Check the transaction first;

• Verify:
– The charge is completed rather than a temporary authorization
– The amount matches your Google Pay or bank statement
– Whether the transaction appears at payments.google.com

If it was a Google product such as Google Play or YouTube, use that product's refund process.

If you don't recognize a completed Google charge, Google provides an unauthorized-transaction dispute process.

If you used Google Pay to pay an external merchant, contact the merchant directly and request the refund. Google Pay does not hold the funds or process these refunds; if the merchant does not resolve the issue, you can contact your bank or card issuer to dispute the charge.

Gather evidence;

• Save:
– The transaction details
– Your receipt or order information
– Bank or card statement showing the charge
– Any communication with the merchant

If the charge is unauthorized, contact your bank or card provider promptly and report it to Google as well.

If the issue remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.