Garena Support Won’t Recover My Free Fire Account Despite Payment Proof
I am writing to report a serious problem with my Free Fire account, which has been suspended even though I am the original owner, and I use Google login. After the suspension period ended, when I tried to log in again with my Gmail, instead of opening my old account, the system created a completely new ID for me. On my old account, I had Prime up to Level 5, and I had spent a lot of money on this game. I have payment proof available for the purchases I made, I remember my previous in‑game names, and I also remember my UID, so I can clearly prove that the account belongs to me. The person who hacked my account has even changed the recovery email, so I cannot get back into my original account, even though it is linked to my Google login. Because of this, I have lost access to all my progress and paid items, despite being the real owner. I contacted Garena/Free Fire support about this situation, and they asked me to show proof. I am ready to provide them with my payment receipts, my old ID names, and my UID so that they can verify my ownership. Despite this, my original account is still not accessible, and I am forced to use a new account that does not have my previous progress or purchases. I kindly request that my suspended account be thoroughly reviewed, my ownership be confirmed based on the evidence I can provide, and that my original Free Fire account be restored so that I can continue using the progress and items I paid for.
