My Free Fire Max Account Banned While in Lobby - Please Review

Garena team, please help me unban my ID. Many people love Garena Free Fire, and my journey in the game has been very long. This week has been full of bad luck for me. I have no idea what happened — I may have used the wrong file by mistake, which affected my game. I was just standing in the lobby when suddenly my account got banned. I’m confused because I wasn’t even playing at that moment, just in the lobby. This has been one of the unluckiest weeks in my life. My ID is 1827961757 and the ID name is WHITE FF.