Files Editor billed me after cancellation—how can I stop future charges?

Review your subscription first;

• Check:
– Your App Store or Google Play subscription settings
– Whether Files Editor still shows as active or renewing
– Your cancellation date and most recent charge
– Every Apple or Google account you may have used to subscribe

• Confirm:
– Auto-renewal is disabled
– You're checking the same account used for the original purchase
– There isn't another active Files Editor subscription
– You received cancellation confirmation

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– Your current subscription status
– Charges made after cancellation
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Dates and amounts of later charges
– Previous support conversations

Contact Files Editor support;

• Request:
– Immediate termination of any remaining subscription
– Confirmation that no future charges will occur
– A refund review for charges made after cancellation
– An explanation of why billing continued

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.