FamPay OTP Sent to Old Mobile Number – Unable to Change Number

I am a FamPay user and I have been facing a problem with changing my registered mobile number since sometime in 2025. I have permanently lost access to my old mobile number, but the OTP for verification still goes to that old number, so I cannot complete the verification process. When I try to update my number in the FamPay app, the system sends the OTP only to the old number and then shows a message that all verification attempts are exhausted and that I should try again later. Since I no longer own or use the old number, it is impossible for me to receive any OTP and log in or update my details properly. I request FamPay to help me update my account with my new mobile number through an alternative verification method, such as Aadhaar, ID verification or any other method you consider appropriate, so that I can securely access and use my FamPay account again.