Fampay Account Suspension Problem

I have been using my FamPay account regularly for about 1–2 years without any issues. On 20 September 2026, my account was suddenly marked as “temporarily suspended due to suspicious transaction” after a UPI transaction of ₹450 made to a FamX wallet. I received an email from FamApp stating that my account was suspended because of this transaction and the mail also mentioned the transaction amount, UTR number and related law‑enforcement information. Since the suspension, whenever I try to make any payment through FamPay it shows that my account is temporarily suspended, and I cannot use the service at all. I immediately tried to resolve this by sending emails to FamPay and attempting to reach FamPay customer support by phone, but I have not received any proper response or solution. The last reference I have from FamPay is ticket/case number 8244584. I want FamPay to review this case urgently, clarify why this transaction was treated as suspicious, and unsuspend my FamPay account so that I can use it again. I also request a written explanation for this suspension and confirmation that my money and account are safe.