I used Expertchat AI and the service did not work as promised — how can I request compensation?

If Expertchat AI doesn’t deliver what was promised—incorrect answers, broken features, or performance far below expectations—you have the right to request compensation.

To strengthen your claim and increase the chances of a refund or adjustment, follow these steps:

• Gather evidence of the issues: screenshots of errors, failed features, unanswered prompts, or anything that differs from what was advertised.

• Report the problem to support: email [email protected] explaining which feature failed, when it happened, what you expected, and how it affected your experience. Include your registered email, payment date, and attach proof.

• Request a specific compensation: depending on your situation, ask for a full refund, partial refund, free plan extension, credits, or feature restoration.

• Review their service policies: check the official documentation here to support your claim: https://tutorial.expertchat.me/ai-master/general

If none of these steps resolve your issue, feel free to share your experience. You can also file a complaint on Xolvie.