eSIM Booking doesn't support my phone—how can I get my money back?

If eSIM Booking charged you for an eSIM that your phone does not support,

Check your device and order first;

• Verify:
– Your phone model and eSIM compatibility
– The purchased plan and supported device information
– The charge amount, purchase date, and order ID

eSIM Booking advises customers to confirm device compatibility before purchasing, and its product pages provide a compatibility check.

Gather evidence;

• Save screenshots showing:
– Your phone model and eSIM incompatibility
– The eSIM or activation error
– Your order, receipt, and payment
– Any unused eSIM status

Contact eSIM Booking Support and request a refund, explaining that the eSIM could not be used because your device was incompatible.

If eSIM Booking does not resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.