EA FC Mobile Store Says My Country Is Wrong and Blocks FC Points Purchases

I am trying to purchase FC Points through the official EA FC Mobile Store at https://store.fcm.ea.com/tr-tr/easports-fcmobile using my Android phone, but I have been unable to complete the purchase for approximately 10 days due to what appears to be a system error. When I log into the site, I receive an error message titled “Sorry” stating that my account belongs to another country and that I cannot make purchases through this store. The only option available is a “Return to Page” button. I live in Turkey, have never traveled outside Turkey in my life, do not use a VPN, and have not selected the wrong country, yet the system continues to insist that my country is incorrect.

I want to pay with my Mastercard credit card, but because of this error, I cannot even reach the payment screen. I am not able to get to the stage where I can enter my card information. There is also no live support or real-time assistance available in the game for this issue, leaving me completely without a way to resolve it.

I have been emailing EA Support every day about this issue since August 17, but I have not received a single response to date. It is extremely frustrating for a company as large as EA to leave its users completely without a response like this, especially when the issue is preventing players who want to spend money on the game from making purchases.

The email address linked to my account is m***********@gmail.com, and my in-game UID is 390791122549964800. I want the country/region associated with my account to be corrected, my account to be made eligible for the Turkey store, and this error message to be resolved urgently so that I can purchase FC Points. I also ask EA to take into consideration the inconvenience caused by the lack of support for so many days and provide me with a clear explanation by email.