The store or the manufacturer Durex is not responding to my complaint about product quality. Where can I file an official complaint?

On December 9, 2025, the first five condoms from a 16-pack of Durex Nude that we used all burst. As a result of this situation, my partner experienced a nervous breakdown and a panic attack. The possibility of an unwanted pregnancy caused her severe psychological distress. Because of existing healt...

Around 2:00 AM on the night of December 2–3, 2025, in Karabağlar, İzmir, we used the white condom from a Durex Chill mixed pack we had purchased. After intercourse ended, both my spouse and I noticed an unusual level of wetness. When I checked, I realized that the inside of the condom was completely...

I experienced a very serious issue with the Durex condom I purchased from Watsons at Bodrum Yalıkavak. I bought the product in mid-July, and I reported the incident to Durex on July 28. During intercourse, I felt that something was off with the condom; the way it fit felt different, and both my part...

On July 12, 2025, the same day I purchased Durex Nude condoms, I experienced a serious issue when the condom tore during use, which caused significant distress. This situation was not limited to the cost of the product itself; my partner was forced to take an emergency contraceptive pill. This proce...

Hello, I was using a 40-pack of Durex condoms that I purchased from Trendyol. I have been choosing Durex condoms for about two years and have been satisfied until now. However, my recent experience has left me deeply disappointed. Last night, during intercourse with my girlfriend, we noticed that ...

The condom ripped during sex. It's quite baffling how a brand with such a strong reputation can subject people to such a predicament. I will also bring my complaint to the attention of the appropriate authorities. Why did this happen? The brand is founded on dishonesty, my acquaintances. Who will ta...

My condom tore, and for health reasons, I cannot risk a pregnancy. We had to unexpectedly spend ₺400 on emergency contraception, not to mention the potential risks associated with such pills. Just picture the worry and doubt we're dealing with because of this situation. If a company is unable to cre...