The store or the manufacturer Durex is not responding to my complaint about product quality. Where can I file an official complaint?

An official product quality claim should first be submitted to the seller, regardless of who the manufacturer is.

Under the law, the seller is responsible to the buyer and must review the claim within a reasonable timeframe.

If your requests are ignored or you receive only generic replies, it’s important to:

submit the claim in writing,

clearly state the issue and your demands,

record the date of submission and the lack of response.

If the issue continues to be ignored, an effective next step is public documentation.

Filing a complaint on Xolvie helps document the lack of response, draws attention to violations of consumer rights, and often becomes the decisive factor in obtaining a response and a real resolution.