The product I received from Desigual doesn’t look like the one on the website — how can I return it?

If the item you received does not match what was shown on Desigual’s online store, you can return it at no cost by claiming nonconformity.

Possible reasons for the issue:
– Differences between the photo and the actual product (color, shape, quality)
– Packaging error or wrong model sent
– Website images that do not reflect the final product

Prepare the following:
– Order number and product name
– Photos of the item you received
– Screenshot of the product on the website

Steps to make the return:
– Go to desigual.com > “My Orders” > select the order and click on “Return item”
– Follow the steps to generate the free return label
– Pack the product in its original condition
– Drop off the package at the indicated collection point or wait for pickup if available
– Keep the shipping receipt

Remember, you’re not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.