Cryzen Crypto charged hidden fees on deposits, how can I claim a refund?

Get screenshots, receipts, chat logs, and a copy of any fee schedule. Then, send a written dispute asking for a detailed refund and pointing out fees that were not revealed or were misleading.

Crypto refund experts say that keeping proof and keeping a clear paper trail are very important.

If you used a credit card or bank to fund the transaction, you should make a chargeback or dispute right away; on-chain crypto transfers are usually permanent.

Attach proof that the fees were secret or not what they seemed to be.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.