CooMeet Subscription Cancellation And Future Charges Blocked

51

I had a subscription with Coomeet under the email address david***[email protected]. About four months ago, my subscription started to renew without my clear consent, and I also noticed that I have been double charged on several occasions. One example is a 3.82 GBP card payment to COMWEL.COM shown in my Barclays Bank mobile app on Monday, 7 September. In addition, my bank app shows several pending transactions, including payments to comewel.com, APPLE.COM/BILL, VINTED and COSTCUTTER MOTTINGHAM, and overall the amount taken or held from my account is very high, even though I do not know the exact total. I have not been able to find a way to cancel my subscription properly, so the charges keep continuing and I feel trapped in a service I no longer wish to use. I also have not yet contacted Coomeet support or my bank, because I am now first bringing the situation to your attention through this complaint. I request that my Coomeet subscription be cancelled immediately, that all future charges be blocked, and that the double charges and any unwanted renewals over the past months be reviewed and refunded to my card. I kindly ask you to investigate these payments, including the 3.82 GBP COMWEL.COM transaction on 7 September and the other pending transactions visible in my bank app, and provide a clear written response as soon as possible.

September 17 3:08 PM (8 days after complaint)

Hello David, Thank you for providing the details. Payment and subscription issues such as this should be reported directly to our support team so that they can promptly identify your account, review the relevant CooMeet/Comewel transactions, and take the necessary action. If a refund is applicable, the support team will be able to process it without unnecessary delay. Please contact our support team and provide the details of the charges you would like us to review. Our support team will check your subscription status and payment history and assist you with the cancellation and any applicable refunds. Have a nice day.

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