I’m absolutely shocked to see that Clash of Clans charged my account without any permission or confirmation. I didn’t approve any transaction, I didn’t make a purchase, and I certainly didn’t authorize the app to deduct money from my account. I simply opened the game briefly, exited, and later noticed that a payment had been withdrawn—with no confirmation request from my bank or within the game itself.
How is it even possible for a game to take money without any consent or notification? This is unacceptable and feels like a breach of trust. There was no pop-up, password request, or approval screen—just money gone from my account.
I am filing a formal complaint and demand an immediate refund of the amount withdrawn. I also expect Supercell to investigate how this could have happened and take serious steps to prevent unauthorized charges from happening to other users. I am extremely disappointed and urge your support team to resolve this issue as soon as possible.
While playing Clash of Clans, I accidentally tapped on an in-game purchase. Before I could even confirm it with a code, the purchase was processed. I am requesting the immediate cancellation of this purchase and a full refund, as I am not in a position to cover this unexpected expense. While I under...
I was charged on my card for a "special offer" in Clash of Clans, even though I didn’t make any purchases. When I log into the game, I can’t even see what was supposedly purchased. I occasionally buy the Gold Pass, but I haven’t made any other purchases for events or offers. I am requesting a refun...
On 23/08/2025, I accidentally purchased diamonds in the Clash of Clans game. I did not use any of these diamonds, yet when I requested a refund, my request was denied. I reported the issue multiple times to both Supercell and Google Play support teams, but no effective solution was provided. This ha...
On September 22, 2025, while playing Clash of Clans on my Android phone, a diamond package worth ₺1,929.99 was purchased unintentionally while my phone was in my pocket. Even though I have a fingerprint screen lock enabled, the device somehow unlocked in my pocket, entered the game, and completed th...
My Clash of Clans account (player name: C* Bey**, player ID: #P*CUYP**) was stolen two days ago on my Samsung Galaxy S22 device after the email address and recovery phone number were changed without my permission. I have already provided all the necessary information proving ownership of the account...
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