I was charged for Chamet membership but lost features or rewards, how can I make sure I’m getting what I paid for?

First, check your Chamet subscription status in the app store you used, like the Apple App Store or Google Play Store. This will let you know if your membership is still valid and what level you bought.

Make sure you're logged into the account that the payment is linked to. If you switch accounts, benefits or rewards may disappear.

It's possible that your subscription is still valid, but some features are missing. To get them back, clear your browser's cache, reinstall Chamet, and log back in.

Check your in-app wallet or reward history as well, because diamonds or coins may have been added to your account individually.

If problems still exist, you might want to file a report on Xolvie to get them fixed.