Bosch Refrigerator No: KGN86AID2N Came Damaged, Replacement Denied

My Refrigerator with Serial Number KGN86AID2N was moved and installed by your authorized service personnel who came for installation. However, there is deformation in my product. Within 24 hours, I called your 444 63 33 number and explained the necessary situation in detail. Your voice recordings are available. The product has never been used and I demand a replacement. I received a call from the Call Center on the subject, your staff stated that there would be no replacement. I have also shared the product invoice and damage photo in your e-mail address. Can you please help me? I ordered the product by trusting your brand and quality. Your interest and guidance have been victimizing me for days. All my products are going to waste in the summer season. I want the necessary examination to be made by you immediately. I will also apply to CIMER and the Consumer Arbitration Board.