Bosch Oven Defective Box Delivery Replacement Request

On 18.07.2026 I purchased a Bosch HTB12E428T/05 midi oven from Güldoğanlar Dayanıklı Tüketim Malları. The product was delivered to me as a sealed box. As I was out of town, I did not open the box immediately. When I opened the product for the first time on 11.08.2026, I noticed a clear damage on the left upper corner/body part of the device. The product had not been used by me until that date and was kept in its sealed box. Following this, on 11.08.2026 I contacted the authorized Bosch service. In the service report drawn up by the authorized Bosch service, it is stated that there is damage on the left upper corner of the product, a price of ₺2,660 has been issued for the body part and a paid repair has been proposed. The service form also includes ₺900 labour cost. However, I did not receive the product as used or damaged by user. It was delivered to me in a sealed box, and the damage was noticed when I opened it for the first time. No concrete, technical and verifiable evidence has been presented to me to show that the damage was caused by the user. Less than six months have passed since the delivery of the product. According to Article 10 of the Law No. 6502 on the Protection of Consumers, defects occurring within six months from the date of delivery are deemed to have existed at the time of delivery, and the burden of proof that the product is not defective lies with the seller. In addition, pursuant to Article 11 of Law No. 6502, the consumer may dilenmesireplacement of the defective goods with a non-defective equivalent, and the seller is obliged to fulfil the consumer’s preferred right of choice. Despite this, the seller/related company has not accepted free replacement of the product and has only offered a paid part replacement. Considering that only a short time has passed since the purchase of the product, that it was delivered in a sealed box, that the damage was noticed at the first opening, and that no concrete technical evidence has been presented to me to show that it is user-caused, I request that this Bosch oven be replaced with a brand new, flawless Bosch product and that I receive a clear written apology from Bosch, the seller Güldoğanlar and the authorized Bosch service.