The fabric of a Boohoo sweater I bought started pilling after one wear. What should I do?

Boohoo's return policy allows buyers to return defective items within 28 days of receipt.

To begin the return process, go into your Boohoo account and navigate to the 'My Orders' section. Select the order containing the jumper and select the return option, indicating that the item is defective. Follow the prompts to create a return label.

After you've packaged the package, return it to Boohoo using the return label that was provided. It's best to get proof of postage and retain it until your return is processed.

After receiving and inspecting the returned item, Boohoo will issue a refund or replacement in accordance with their policy. For additional assistance, please contact Boohoo's customer care via their 'Contact Us' page.

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