Xolvie Resolution Specialist December 11, 2024 3:54 pm
If Bibox has frozen your funds, check your account to see if there are any issues that could be causing this, such as missing 'Know Your Customer' (KYC) verification, strange login activity, or policy violations.
Make sure that all the necessary checks have been done and that there are no security alerts or compliance holds that need to be dealt with.
To get in touch with Bibox's customer service, go to [bibox.zendesk.com/hc/en-us/requests/new](https://bibox.zendesk.com/hc/en-us/requests/new) or email [email protected].
To help speed up the process, give a thorough description of the problem, along with your account email, transaction IDs, and any relevant screenshots.
If Bibox doesn't answer or fix the problem, you might want to file a report on Xolvie.
You could also look into your legal choices if a lot of money is at stake. Spread your crypto stocks across several exchanges to lower your future risks.
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