5
Resolved

Urgent Cancellation Request to BetterMe for Pilates Essential Kit Order

February 12, 2025 10:32 AM103
Nisan's Thank You Message
BetterMe customer service reached out to resolve my issue. Thank you.

Hello, I am writing to request the cancellation of my order for the Pilates Essential Kit from BetterMe Store due to health issues. I have attempted to reach customer service multiple times via email and through the BetterMe app, but unfortunately, I have not received any responses. The website states that cancellations can be made by contacting customer service immediately, but despite my efforts, I have not made any progress. My order number is #289730. Thank you for your assistance. I look forward to your prompt response. Best regards, Nisan İpek A***

Nisan
February 13, 2025 4:58 PM

BetterMe customer service reached out to resolve my issue. Thank you.

February 14, 2025 12:23 AM (1 day after complaint)

Hello. Thank you for sharing the details of the situation. We apologize if your email remained without a reply for some time. We are glad to hear that our team successfully resolved your request. We will gladly assist you, should you need any help, so do not hesitate to contact us again. Kind regards, Team BetterMe

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