Poor BetterMe Customer Support and a Tricky Billing Situation

3,713

I do not make use of the content provided by BetterMe. I couldn't remember the details of my membership. Multiple emails have been sent out with the subject line "I forgot my password." On the other hand, I never get any emails about resetting my password. Why should I pay for a service when I'm not even going to make use of it? My regular card is being charged for membership fees at this time. Where can I find the cancellation policy? I require a solution as soon as possible. The amount of 115₺ that was deducted was the same as it was the previous month. I demand that the amounts that were taken out be refunded to me. In the event that I do not receive an acceptable response, I will pursue legal action.

February 29, 2024 2:16 PM (4 months after complaint)

Hello! Thank you for sharing the details of the situation. Our team is always available for assistance. Please reach us and we will be able to review all the details and provide you with the solution and further advice on how to access your plan. We look forward to your reply. Kind regards, Team BetterMe

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