My AMD Ryzen 7 7800X3D Processor Arrived with Burn Marks
I ordered an AMD Ryzen 7 7800X3D tray processor on September 24, 2024, through an online store, but the product I received today appears to be damaged. As shown in the attached photos, the processor has visible burn marks and looks as if it was previously used. This is unacceptable for a brand-new product. I immediately contacted İnce Hesap representatives via email to address the issue, but I need confirmation: is this condition normal for a new processor? I expect a prompt replacement or refund, as this situation is highly frustrating and impacts my ability to use the product. Please resolve this issue immediately and ensure I receive a brand-new, undamaged processor.
Unfortunately, the processor turned out to be a used one. They sold a second-hand processor as new. They won't take it back either. Don't buy products from Ince Hesap; there are no issues with cheap products, but with valuable products like processors, graphics cards, and motherboards, many people encounter problems like this. However, if you create content for YouTubers for advertising purposes, it's a shame.
