I canceled my order the next day, but Alo Yoga shipped it anyway, how can I avoid being charged?

Here are some helpful steps:

Find your cancellation email or request – if it was sent via email or the contact form, keep a screenshot with the date and time.

Email [[email protected]] explaining that the order was canceled before it was shipped but was still dispatched. Request a refund or a free return label.

If the package arrives, do not open it – refuse delivery if possible, or return it unopened with tracking, following the store’s return policy.

Attach all evidence (screenshots of the cancellation, request date, order number) through the official form: https://www.aloyoga.com/pages/contact-us.

If the charge has already been processed, request an immediate refund or initiate a dispute with your bank for an unauthorized charge.

Did you find a better way to resolve this issue? We’d love to hear how you handled it — feel free to share your experience on Xolvie.