Xolvie Resolution Specialist July 17, 3:45 pm
If 888Starz requested KYC documents and is delaying your payout, here’s how to speed up verification:
• Submit clear documents: Upload high-resolution photos of your ID (front and back), a recent utility bill or bank statement (showing your name and address), and a selfie with your ID if requested. Avoid blurry or cropped images.
• Follow file format rules: Use accepted formats like JPG or PDF, and keep file sizes reasonable. Double-check for expiration dates or mismatched info.
• Check verification status: Log into your account and go to the KYC or profile section to see if documents are under review or rejected.
• Contact support again: Use live chat on the website to follow up. Ask for a time estimate and confirm that all documents were received properly.
❗ If they delay for more than 7 days with no clear answer:
👉 File a complaint on Xolvie with screenshots and details to escalate.
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