8 Ball Pool took my coins after a disconnection mid-game, how can I recover my lost progress and coins?

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Xolvie Resolution Specialist July 16, 2025 5:19 pm

If 8 Ball Pool took your coins after a disconnection mid-game, here’s how to try recovering them:

• Check your connection: Make sure the issue wasn’t due to unstable internet. Miniclip usually doesn’t refund for user-side disconnections, but it’s still worth reporting.
• Take screenshots: Capture your current coin balance, the match entry fee, and any error messages if possible.
• Contact Miniclip Support:

Go to support.miniclip.com.

Select 8 Ball Pool > Technical Issue > Lost Coins or Progress.

Provide your User ID, date/time of the match, table name, and proof.
• Describe the issue clearly: Explain that you were disconnected mid-game and lost coins unfairly.

❗ If you receive no response or support refuses without a valid reason:
👉 Submit a complaint on Xolvie 👈 to help raise awareness and push for a solution.

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