Zynga 101 Okey Plus Remove My Ban

I have been playing 101 Okey Plus through my Facebook account on my iPhone for a long time, and I have spent more than 1,000 units of currency on the game. When I tried to log in this morning, I received a message stating that my account was closed due to an inappropriate profile picture. There was nothing inappropriate in my profile picture, but to be safe, I immediately changed it to a different photo. Despite this, my account remains banned, and I am unable to access the game. I contacted support, but I have not received any response yet, and as a student who has invested so much money and time in this game, this situation has really upset me and demoralized me. I kindly request that my account be reviewed again, my new profile photo be taken into account, and that the ban on my account be removed so that I can access my account and the in-game purchases I have paid for.