YSL site charged me and now I can’t log in or track my order, who can I contact?

If YSL charged your card and you can't log in or track your order, make sure you're on the official YSL or YSL Beauty website to avoid scammers.

Then, check your order status by entering your order number, email address, and payment information on the official Order Status page.

For immediate assistance, contact YSL Beauty Customer Service via their Contact Us form on the official website or call their support line; include your order number, purchase receipt, and a snapshot of the login issue so that they can trace your transaction and account.

You can also use global tracking tools using your tracking number if you have one, and have any email confirmations ready.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.