Yalla Ludo Account Recovery - Cannot Access Verification Email

38

I am having a serious problem logging into my Yalla Ludo account and I need support. The login problem started 1 day ago and I am still unable to access my account. When I try to log in, I see the account verification and login screens, but I cannot complete the process because I no longer have access to the email address linked to my account. The email address shown on the verification screen is “seem****[email protected]” but I cannot open or use this email anymore. There is no other recovery option shown in the application, so I am completely stuck and cannot enter my account in any way. I request that you help me recover my account after verifying that I am the real owner. Since I do not have access to the current email linked to the account, I kindly ask you to change the email address after the necessary security checks and help me regain access to my account. I am ready to provide any information you may need to verify my ownership of the account. I request your support to recover my Yalla Ludo account and to update the email address so that I can continue using your service.

Ali
October 5 11:55 AM

My Yalla Ludo account was taken/accessed by someone on the night of October 2. This person had previously taken control of my account as well, which is why I had disabled the account before. Now the account appears to have been activated/used again without my permission. I'm the original owner of this account and I need your urgent help to recover it. Please investigate the account activity, secure the account, and prevent the unauthorized person from accessing it again. I ready to provide any information, screenshots, payment receipts, account ID, or other details needed to verify my ownership. Please help me recover my account as soon as possible.

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