Woolworths delivered a product to me that was close to its expiry date, how can I exchange it?

If Woolworths delivered a good near its expiry date, get in touch with their customer support by phone or via their website. To help explain the problem, include specifics about the product, its expiration date, and your delivery records.

Usually in such situations Woolworths provides refunds or exchange. To expedite the procedure, keep your receipt or order confirmation accessible; also, think about snapping a picture of the product with the expiration date as proof. Woolworths will walk you on the next actions (a replacement or a refund) once reported.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.