Unexpected Umingle Ban for Age Violation Despite Following Rules

I am writing regarding the sudden ban placed on my Umingle account, which I access via the website using Google Chrome. On 10/06/2026, my account was suspended with Ban ID: 8130362f, and the reason shown on the platform was “under 18+”. My account is registered and mainly used in Indonesia. This ban came unexpectedly, and I am not aware of having sent any messages that intentionally violated Umingle’s rules. I always try to follow the community guidelines and use the platform responsibly, so I believe this may be a misunderstanding or an automated system error. I kindly request that you review my account and chat logs in detail and reconsider this decision. If there is any specific message or action that led to this ban, I would appreciate clarification so that I can understand and avoid any similar situation in the future. If, after your review, you find that there has been a mistake, I respectfully ask that you lift the restriction on my account. Thank you for your time and assistance.