If TimeBucks didn't credit your completed survey,
Review the survey first;
• Check:
– Your TimeBucks earnings and activity history
– Whether the survey shows as completed, pending, or disqualified
– The reward amount you were promised
– Whether the survey came directly from TimeBucks or an external survey provider
• Confirm:
– You reached the survey's completion/confirmation page
– The reward hasn't appeared after a reasonable processing period
– You weren't screened out or disqualified
– You haven't already received the credit under another entry
Gather evidence;
• Save screenshots showing:
– The survey completion page
– The promised reward amount
– Your TimeBucks balance or activity history
– Any completion/reference number or error message
• Keep:
– Survey or task ID
– Survey provider name
– Completion date and time
– Expected reward amount
– Previous support conversations
Contact TimeBucks support;
• Request:
– Verification that the survey was successfully completed
– Manual credit of the missing reward if completion can be verified
– An explanation if the survey was rejected or reversed
– Escalation to the survey provider if TimeBucks cannot verify the completion
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
