I was charged by SweetDrama unexpectedly—what steps can I take?

First check the payment record and determine whether the charge came from a subscription, trial, or in-app purchase.

Gather evidence;

• Save screenshots showing:
– The charge date and amount
– Your SweetDrama subscription or purchase status
– Your receipt or transaction ID
– Any cancellation or trial information

If the payment was made through Google Play, check Google Play → Payments & subscriptions → Subscriptions and review the SweetDrama purchase.

Contact SweetDrama support and explain why the charge was unexpected, including your account details, payment date, amount, and transaction information.

If the charge was processed through Google Play, you can also submit a refund request through Google Play.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.