Wrong Stumble Guys Toy Sent — Refund Denied Because I Opened the Package

On June 17, I ordered a Stumble Guys toy from a seller named Selandos, but when the package arrived, it contained the wrong product. Naturally, I submitted a return request, but it was rejected.

The reason given was that I had torn the package open — but honestly, how else are you supposed to open a sealed package to see what’s inside? That’s completely unreasonable.

I asked for a refund, yet my request was still denied. I’m extremely dissatisfied with both the seller’s behavior and the lack of fairness in the return process.

I demand that my refund be processed immediately and that this issue be reviewed by customer support, as it’s unacceptable to penalize customers for simply checking their order.