Story TV renewed my trial, how can I stop auto-pay?

If Story TV renewed your trial and you want to stop auto-pay,

Review your subscription first;

• Check:
– Your current Story TV subscription status
– The trial end date and renewal date
– Your App Store or Google Play subscription settings
– Whether auto-renewal is still active

• Cancel:
– Turn off auto-renewal through the platform where you started the trial
– Keep the cancellation confirmation for your records
– Check again to make sure the subscription shows as cancelled

Gather evidence;

• Save screenshots showing:
– Your trial and renewal details
– The cancellation confirmation
– Any charge or payment receipt
– Your transaction or order ID

Contact Story TV support;

• Request:
– Immediate cancellation of auto-pay
– A refund if you were charged after the trial renewed
– Confirmation that no further payments will be taken

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.